Shipping & Returns

At Furry Pawty Shop, we want every order to arrive safely and bring a little extra happiness to you and your furry family members. If something doesn’t go as planned, we’re here to help!

Please take a moment to review our shipping and returns information below.

Shipping Your Pawty Order

Orders are processed and shipped within the timeframe shown at checkout or on the product page.

Once your order ships, tracking information will be provided when available. Please keep in mind that delivery times can vary due to the shipping carrier, holidays, weather, customs, or other circumstances outside our control.

We appreciate your patience while your goodies make their way to your door!

International Orders

International shipments may take longer due to customs clearance and local delivery requirements.

Please make sure your shipping information is complete and accurate when placing your order. Customers are responsible for any required customs procedures or information requested by their local authorities.

Furry Pawty Shop cannot be responsible for delays caused by customs, incorrect addresses, refused or unclaimed packages, or failure to complete required customs procedures.

Need to Cancel or Change an Order?

We understand—sometimes plans change!

If you need to cancel your order, please contact us as soon as possible through our Contact Us page. Cancellation requests are only guaranteed before your order has been processed by our warehouse.

Because these items are specially prepared or customized, the following orders generally cannot be canceled after payment:

• Print-on-demand products
• Preorder products
• Custom photo or video orders

If we are unable to fulfill your order because an item is unavailable or due to another fulfillment issue, we may cancel the order and provide a full refund.

Returns

We want you to love your Furry Pawty Shop goodies!

We do not generally accept returns simply because a customer changes their mind or no longer wants an item.

If you need to request a return, please contact us first. Please do not send anything back without receiving return instructions from us.

Approved returns should generally be shipped within 10 days of receiving return authorization.

Because international returns can be expensive and take considerable time, please contact us before sending an international return.

Something Arrived Damaged or Isn't Right?

Oh no! We’re sorry.

If your order arrives damaged, defective, incorrect, or missing an item, please reach out to us as soon as possible so we can make it right.

Please send us:

• Your order number
• Clear photos of the product and packaging
• A video if photos don't clearly show the problem
• A brief description of what happened

Depending on the situation, we may offer a:

• Full refund
• Partial refund
• Replacement
• Replacement of a missing part or accessory

If we need the item returned, we’ll provide return instructions and a prepaid return label when applicable.

Refunds

Once a refund is approved, it is generally processed within 3 business days.

For shipped-order return or refund requests, we may need up to 10 business days to review and process your request.

If your package is confirmed as damaged or returned during transit, we’ll review the tracking information and supporting documentation and determine the appropriate refund or replacement.

Where's My Package?

If your tracking information says your package was delivered but you can't find it, please check with household members, neighbors, and your local carrier or post office first.

We may ask for documentation from the carrier or local post office confirming that the package was not received.

If a package is returned because of an incorrect address, an unclaimed package, refusal of delivery, or failure to complete required customs procedures, additional shipping charges may apply and a refund or replacement may not be available.

Non-Defective Returns

If Furry Pawty Shop agrees to accept a return for an item that is not defective, a restocking and repacking fee of up to 35% of the order total may apply.

Delayed Shipments & Unexpected Events

Sometimes things happen that are simply outside everyone's paws.

Furry Pawty Shop cannot be responsible for delays or damage caused by circumstances beyond our reasonable control, including severe weather, natural disasters, strikes, war, customs inspections, epidemics, or other extraordinary events.

When something unexpected affects your order, we'll do our best to help, keep you informed, and find the best available solution.

We're Here to Help

Have a question about your order? Something doesn't look right? Just reach out!

When contacting us, please include your order number along with any photos, videos, or other helpful information. This allows our team to review your situation and get back to you as quickly as possible.

Thank you for choosing Furry Pawty Shop and letting us be part of your pet-loving family!

Happy shopping, and happy pawtying!